At Pay0.shop, we aim to provide a fair and transparent refund process for our merchants and their customers.

1. Merchant Subscription Fees

Subscription fees are generally non-refundable. If you believe you were charged in error, please contact us within 7 days of the transaction.

2. Failed or Duplicate Transactions

If a customer payment fails or is duplicated due to a technical issue, the amount will be refunded to the customer automatically or upon verification.

3. Disputed Transactions

Disputes should be raised through the merchant dashboard or by contacting support. We will investigate and respond within a reasonable timeframe.

4. Processing Time

Refunds may take 5 to 10 business days to reflect in the customer's account, depending on the bank or UPI app.

5. Contact

For refund-related queries, please contact us through the Contact page.